FAQ

Frequently asked questions 

 

RegistrationCustomer accountRent, park and returnOur bikesTariffs and conditions

Classics

Register easily and for free via app or website. Bikes can be rented via the nextbike app and the hotline. 

nextbike offers different bike types, thus bikes in other nextbike cities might work differently. The specific system's website for each city explain which renting channels are available and how the rental works in this city. If you don't know the system's website, please use the location search.

 

In Bergamo standard bikes can be returned to stations as well as flexibly within the flexzone. The stations are partly virtual, which means you will not find a physical station sign on the street. All stations are marked on the map. The bikes can be returned at official stations or within a flex zone on any public road. On the location map in your nextbike app you can easily see where the next station is or where the flex zone ends.

E-bikes have to be pushed into a charging stand. If non is free, place the bike next to it.

Bring the bike to an official station or leave it within the flexzone and close the FrameLock. E-bikes have to be returned to e-bike stations and be pushed into a charging stand if available. If non is free, place the e-bike next to it and close the FrameLock.

 

The bike is automatically returned.

Use your app to check whether the return was successful and inform our customer service immediately if this is not the case.

Return regulations on other nextbike cities might vary. The specific systems' websites for each city explain how the rental works in this city. If you don't know the system's website, please use the location search.

The basic rate for standard bikes in Bergamo is 1 € for the first 30 minutes, 1 € for additional 30 minutes per rental. After the first hour, the billing intervall changes from 30 min to 60 min and the charges to 4 € / 60min. 

The basic rate for e-bikes in Bergamo is 2 € for the first 30 minutes, 3 € for additional 30 minutes per rental. After the first hour, the billing intervall changes from 30 min to 60 min and the charges to 9 € / 60 min. 

In addition to the basic rates, a monthly and an annual rate are available. For a monthly or annual fee, the first 30 min of each rental are included an the charges for additional rental time is reduced. 

In addition to the rental fees, a small fee of 0,50 € for returning standard bikes within the flex zone will apply. 

Check out all prices and tariffs for Bergamo under Prices.

In other nextbike cities, prices may vary. Find the local prices at the specific systems' websites for each city. If you don't know the system's website, please use the location search.

You can reach the LaBiGi customer service via die App Support, hotline or email.

In general, the contact information for our customer service can be found in the footer of each website of the system or in our app. If you don't know the system's website, please use the location search.

Please contact our customer service by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via hotline or email.

nextbike is available in over 300 cities and more than 26 countries on four continents, including Berlin, Warsaw, Budapest, Glasgow and Riga. You can find a complete overview of nextbike's locations at nextbike.de/locations.

Please report failed returns immediately to our customer service via app feedback or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

A full refund of unjustified charges can only be guaranteed if the customer reported the problem straight away. 

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

A service fee of at least 20 € will be charged if a standard bike is returned outside a flex zone or an official station and if an e-bike is returned away from an official e-bike station.

It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.

Check out all return regulations for Bergamo under How it works.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open it again via the app.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes.

All answers to your questions

Registration

You can sign up with LaBiGi or any nextbike affiliated bike sharing scheme via the website and app. Information on registration can be found on the respective website of the system. If you don't know the system's website, please use the location search.

To activate your customer account, you need to deposit a credit of 1 €. This is for verification purposes of your means of payment only. You can pay via Apple pay or google pay or debit it from your credit card and use it later as starting credit.

After successful debiting via credit card, your customer account will be activated immediately.

To verify your payment method and to activate your account, your bank account will be debited with 1 €. However, this is not a registration fee, but can be used as your starting credit.

 

Customer account

You can easily change your phone number in your customer account on our website. Log in, click on "User Settings" and enter your new mobile phone number. Click on "Save changes". This function is not available in the app. Per customer account only one mobile phone number can be used.

You can easily cancel your account in your customer account via the website. Log in and click on "Close account". Remaining credit will be automatically refunded. Exceptions are loyalty programs or similar (e.g. Bikes & Deals). This is not payable.

 

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment. If we cannot debit EU direct debit, there will be an additional return debit of approx. 10 €.

You can reach the LaBiGi customer service via die App Support, hotline or email.

In general, the contact information for our customer service can be found in the footer of each website of the system or in our app. If you don't know the system's website, please use the location search.

Please contact our customer service by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via hotline or email.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

A service fee of at least 20 € will be charged if a standard bike is returned outside a flex zone or an official station and if an e-bike is returned away from an official e-bike station.

It does not matter if the bike has already been rented outside the flex zone or off a station. The service fee of the previous user does not cover the misconduct of the next user.

Check out all return regulations for Bergamo under How it works.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

Rent, park and return

In Bergamo standard bikes can be returned to stations as well as flexibly within the flexzone. The stations are partly virtual, which means you will not find a physical station sign on the street. All stations are marked on the map. The bikes can be returned at official stations or within a flex zone on any public road. On the location map in your nextbike app you can easily see where the next station is or where the flex zone ends.

E-bikes have to be pushed into a charging stand. If non is free, place the bike next to it.

Bring the bike to an official station or leave it within the flexzone and close the FrameLock. E-bikes have to be returned to e-bike stations and be pushed into a charging stand if available. If non is free, place the e-bike next to it and close the FrameLock.

 

The bike is automatically returned.

Use your app to check whether the return was successful and inform our customer service immediately if this is not the case.

Return regulations on other nextbike cities might vary. The specific systems' websites for each city explain how the rental works in this city. If you don't know the system's website, please use the location search.

Yes, bikes can alternatively be rented and returned via the hotline. 

Yes, you can.

Activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.

All stations are marked on the map in the app or on the website with large markers (the small markers mark individual bikes). In some cities there are also station signs, terminals or bicycle stands at the marked places.

A flexzone is a defined area in the city centre, where the bikes can be flexibly returned on any public road. It is colour-coded on the map in the app and on the website. Within the blue coloured flex zone the return of standard bikes is possible for a 0,50 € surcharge. E-bikes have to be returned to e-bike stations.

Please always return your bike so that it is clearly visible to other users, does not obstruct anyone and keeps paths and exits clear. Parking on private grounds, in green areas or in backyards is generally prohibited. Please lock the bike to itself and do not use public bicycle racks or the like. You can find more information about returning bicycles in our general terms and conditions.

No. Bikes have to be returned within the scheme they were rented in.

Place your bike at a station or within the flex zone und push down the lever of the FrameLock. The bike will be returned automatically.

As a general rule, nobody should be hindered by the parked bike.

Please note the following:
The bike may not be parked or returned:
a) at traffic lights
(b) parking ticket machines or parking meters
(c) at road signs
d) on sidewalks, if this results in a passage width of less than 1.50 m
(e) in front of, at and on escape routes and firefighter access zones
(f) where this conceals the stationary advertising of a third party
(g) by locking to fences of private or public houses and establishments
(h) on public transport platforms and bus platforms
(i) at public bicycle racks

In case of contravention we reserve the right to charge a service fee.

If you return your bike against the return regulations, a service fee of at least 20 € will be charged. More information about service charges can be found under Prices.

Please report the failed return promptly to our customer service via app feedback or the hotline at hotline and have the bike number, the return location and the actual use time ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

Please note that we cannot quarantee a full refund if the problem was not reported immediately.

Your LaBiGi account is a nextbike account with which you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a second registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike. 

Defects can easily be reported to our customer service via the feedback function of the app, hotline or e-mail. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open it again via the app.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes.

Our bikes

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 15 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

La BiGi does not offer any accessories.

Tariffs and conditions

The basic rate for standard bikes in Bergamo is 1 € for the first 30 minutes, 1 € for additional 30 minutes per rental. After the first hour, the billing intervall changes from 30 min to 60 min and the charges to 4 € / 60min. 

The basic rate for e-bikes in Bergamo is 2 € for the first 30 minutes, 3 € for additional 30 minutes per rental. After the first hour, the billing intervall changes from 30 min to 60 min and the charges to 9 € / 60 min. 

In addition to the basic rates, a monthly and an annual rate are available. For a monthly or annual fee, the first 30 min of each rental are included an the charges for additional rental time is reduced. 

In addition to the rental fees, a small fee of 0,50 € for returning standard bikes within the flex zone will apply. 

Check out all prices and tariffs for Bergamo under Prices.

In other nextbike cities, prices may vary. Find the local prices at the specific systems' websites for each city. If you don't know the system's website, please use the location search.

For a monthly or annual fee those two rates will give you 30 free minutes per rental and reduce the charges after the first 30 minutes of a rental. In case several bikes are rented at the same time, those concessions will only apply to the first bike. Additional bikes will be charged in the basic rate. You can check out the conditions under Prices.

Tariffs that don't prolong automatically do not have to be cancelled. Tariffs with automatic renewal can be cancelled in due course by app or email to bergamo@nextbike.it.